Moving questions
Useful answers before you move.
A few clear answers can make the next step easier. If your situation needs more explanation, talk to Russell on 0800 316 786.
What information do you need for a quote?
Both addresses and towns/cities, your name and email are required by the quote form. Add a broad picture of the belongings, preferred dates, access and any packing or particular handling. If a required address is not known yet, call Russell.
Can you pack the household as well as move it?
Yes. We offer packing for a household or selected belongings. Your proposal sets out the packing work, materials and any unpacking. Tell us how much help you would like.
What is included in a household move?
The agreed scope sets out the collection, handling, loading, transport and delivery work. Packing, furniture dismantling, reassembly and unpacking are included where stated in your proposal. Ask us to explain anything you are unsure about before booking.
Do you take smaller jobs?
Yes, where the job and available capacity fit. Tell us about the item or load and both addresses. We explain the charge, including any minimum that applies, before you decide.
Is there a minimum charge?
A minimum charge may apply. The amount and pricing basis for your booking are explained in the proposal. We do not ask you to assume a price from the size of the load alone.
Will Russell be on my move?
Russell shapes the service and is the main contact. We confirm who will lead your particular move and his involvement when agreeing the arrangements.
Can you move a piano or an unusually large item?
Tell us about the item, dimensions and access at both properties. Photos help. We assess the handling and confirm whether we can undertake the job and what it requires.
Do you move outside Central Otago and the Southern Lakes?
We handle South Island relocations to and from the region, including Christchurch and Dunedin. Send your route and preferred dates so we can confirm availability and arrangements.
What if my dates or the amount to move change?
Contact us as soon as you know. We review the available arrangements and explain any effect on the work, timing or price before you agree.
Does sending an enquiry book the date?
No. An enquiry lets us review the job and explain the next step. Your proposal sets out the arrangements and how to confirm a booking.
What about protection and insurance?
Ask for the terms that apply to your move. Check the actual documents for cover, exclusions, declared values and responsibilities. Do not assume a general service description includes a particular form of cover.
What should stay with me?
Keep keys, important documents, medication and personal essentials you need immediate access to with you. Tell us before packing about anything you are unsure should travel with the load.
Let’s talk about your move.
Request a moving quote, or call Russell on 0800 316 786.